EXCHANGES WITHIN 30 DAYS

At Télécommande Express, we are delighted to offer you the opportunity to exchange the remote control you have ordered for another model. You have the right to return any article which does not suit within 30 days of the date that your order was delivered, and to request an exchange

The article must be returned in perfect condition, in its original, undamaged packaging. All accessories must be returned with the article. Failing this, you will forfeit your right to an exchange and the product will be returned to you at your expense.

All exchanges must be validated in advance by our customer services department, who will help you to select the correct model and issue you with a returns number. Please have your invoice to hand and contact the customer services department by calling +44 (0) 207 927 3151, Monday to Friday, 9am to 12.30pm and 2pm to 6pm or by e-mail

Download exchange form

RETURN UNDER GUARANTEE
WITHIN 3 MONTHS FOR TV, HI-FI AND VIDEO REMOTE CONTROLS

All our gate remote controls are guaranteed for 3 months with the exception of the batteries. Within this period, we will replace any defective remote control with a new item.

Before requesting an exchange under guarantee, customers must carry out some basic tests to ensure that the remote control is truly defective: 

• a - even if the diode lights, replace the battery (for example with one from a working remote control) and try the remote control again.
• b - Reprogram the remote control and try it.
• c - Ensure that your remote controls still work. If all remote controls have ceased to function, the issue is with the receiving equipment rather than the remote control itself.

All returns under guarantee must be validated in advance by our customer services department, who will issue you with a return number. Please have your order number to hand and contact the customer services department by calling +44 (0) 207 927 3151, Monday to Friday, 9am to 12.30pm and 2pm to 6pm or by e-mail

Download the returns under guarantee form

PRODUCT RETURNS WITHIN 7 DAYS

You have the right to return any article which does not suit within 7 days of the date that your order was delivered, and to request a refund without any penalty other than the cost of returning the article.

The article must be returned in perfect condition, in its original, undamaged packaging. All accessories must be returned with the article. Failing this, you will forfeit your right to a refund and the product will be returned to you at your expense.
To enable you to track your parcel, we recommend that you return it using the Colissimo "Expert" service (tracked parcel with signature on delivery).

All returns must be validated in advance by our customer service department, who will issue you with a return number. Please have your invoice to hand and contact the customer services department by calling +44 (0) 207 927 3151, Monday to Friday, 9am to 12.30pm and 2pm to 6pm or by e-mail.

Download returns form